Shipping & Returns
SHIPPING - FRESH PRODUCE
We ship all fresh produce using express delivery. Orders will be shipped Monday/ Tuesday in all states, and Wednesday - QLD only.
Once a parcel is shipped, it is customer’s responsibility to keep track of their parcel and get back to us if there is any delivery issue asap. We can’t take responsibility of customers who fail to keep track of their parcel and notify us in time about any potential delivery issue.
Please note:
- We can’t ship fresh produce to WA, SA or TAS due to quarantine restrictions.
- We can ship to NT however we will not take responsibility for any quality issues however we will aim to deliver them in the best possible condition regardless
SHIPPING - NON FRESH PRODUCE
We ship all non fresh produce Monday - Friday to all states in Australia
BULK BUYS
For bulk items we use a variety of transport options
Please contact us for a quote - admin@produceart.com.au
AUTHORITY TO LEAVE
All parcels shipped will be left with authority to leave at premises due to the nature of the goods. If you do not want this to occur you must contact us in writing at the time the order is made.
MISSED DELIVERIES
We will do our very best to assist our customers with deliveries however it is the customers responsibility to advise us of any missed deliveries within 24 hours after arrival has been confirmed by either one of our shipping companies we use eg Fastway or Auspost tracking otherwise we will be unable to assist.
NOTIFICATION OF QUALITY ISSUES
You should inspect all fresh produce as soon as reasonably practicable after delivery.
If you believe there is an issue with the quality or condition of the produce, you must notify us within 24 hours of delivery (or such longer period as is reasonable in the circumstances), providing reasonable evidence of the issue.
Reasonable evidence should include clear photographs showing the nature and extent of the issue, and where reasonably available, a photograph of the product packaging or grower label to assist with traceability.
We may request additional information or evidence to assess your claim.
Failure to notify us within this timeframe may affect our ability to assess your claim, to the extent permitted by law.
Nothing in this clause limits or excludes your rights under the Australian Consumer Law.
EASY RETURNS & EXCHANGES
Thank you for shopping at Feijoa Addiction. If you are not entirely satisfied with your purchase we can assist.
RETURNS
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund. You will receive the credit within a certain amount of days, depending on your card issuer's policies.