Shipping & Returns

How to choose your best shipping option?

Fresh Produce Express Post:

Express delivery option must be selected for Fresh Produce.

Once a parcel is shipped, it is customer’s responsibility to keep track of their parcel and get back to us if there is any delivery issue asap. We can’t take responsibility of customers who fail to keep track of their parcel and notify us in time about any potential delivery issue.

Refer to table below for correct shipment details

FRESH PRODUCE EXPRESS - METRO QLD

  • 1-3 days delivery

  • $11.95 to $41.15 (0.5kg - 22kg)

FRESH PRODUCE EXPRESS - REMOTE QLD

  • 2-4 days (depending on location)

  • $15.85 to $71.00 (0.5kg to 22kg)

FRESH PRODUCE EXPRESS - METRO ALL OTHER STATES

  • 2-4 days (depending on location)

  • $13.00 to $56.45 (0.5kg to 22kg)

FRESH PRODUCE EXPRESS - REMOTE ALL OTHER STATES

  • 2-4 days (depending on location)

  • $21.55 to $89.65 (0.5kg to 22kg)

Please note:

  • We can’t ship fresh produce to WA, SA or TAS due to quarantine restrictions.

  • We can ship to NT however we will not take responsibility for any quality issues however we will aim to deliver them in the best possible condition regardless

Non Fresh Produce - Auspost:

We use Auspost for dry goods. Please only select this option if you're choosing goods that dont need to be refrigerated such as fresh produce. If you do If you want to combine with fresh produce please select choose the EXPRESS option as we will not send any fresh produce by this method.

NON FRESH PRODUCE - METRO

  • Normal parcel i.e. not express.
    1-5 days delivery

  • $12.10 to $39.45 (0.5kg - 22kg)

NON FRESH PRODUCE - REMOTE

  • Normal parcel i.e. not express.
    2-7 days delivery

  • $15.80 to $64.90 (0.5kg - 22kg)

BULK BUYS

For bulk items we use a variety of transport options

Please contact us for a quote - admin@produceart.com.au

AUTHORITY TO LEAVE

All parcels shipped will be left with authority to leave at premises due to the nature of the goods.  If you do not want this to occur you must contact us in writing at the time the order is made.

MISSED DELIVERIES

We will do our very best to assist our customers with deliveries however it is the customers responsibility to advise us of any missed deliveries within 24 hours after arrival has been confirmed by either one of our shipping companies we use eg Fastway or Auspost tracking otherwise we will be unable to assist.

QUALITY ISSUES

If you might be in need of assistance due to a quality issue with your order please make sure you let us know in 24 hours after delivery. Please make sure you send us pictures showing the whole extent of the issue you may be having for us to be able to assist you accordinley.

Easy Returns & Exchanges

Thank you for shopping at Feijoa Addiction. If you are not entirely satisfied with your purchase we can assist.

RETURNS

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Any other questions?

Please contact us for any other enquiries.